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Leadership Skills Training Lesson: Change is Hard – Embrace the Unfamiliar

Tue, 31 Jan 2012 18:16:06 GMT

By Shawn Hunter

Sometimes you make a leap. Perhaps you buy that new car you’ve been researching, or that slick new piece of software or technology you’ve been eyeing.

And suddenly you see it everywhere and wonder if you weren’t on the cutting edge after all. Once you’ve gone through the diligence and effort, it’s become familiar and suddenly you see it everywhere.

The same is true about our networks and connections - we know what we know and while we think we adapt to the new, and are open to new experiences, we readily default to the familiar, the known.

The same is true in organizations, and the change initiatives, new processes and designs that we start to adopt can get unhinged by our urge to retreat to the familiar. This psychological effect was documented years ago as the Mere Exposure Effect.

One of the more classic examples involved showing subjects, and their friends, pictures of the subject – both straight photographs, and a mirrored version, as the subject would see themselves in the mirror every day.

Consistently, the subjects found the reversed image more appealing, and the acquaintances found the straight photograph more appealing.

Of course because each image is exactly as it appears to themselves, and as it appears to their friends in the world. How we see the world is the most familiar and our most attractive and comfortable version of the world.

An important recognition here, confirmed in the studies, is that the more we expose ourselves to new ideas, the more familiar they become.

To create change, in ourselves and within the ways we work, embrace the unfamiliar. This valuable lesson has become popular thanks to Dr Steven Kelman, Harvard Business School.

For information on our online Leadership Skills Training offer, call Christophe Potin on 601 2828 or fill in our online form »

This article was published by Shawn Hunter on 28 December 2011 on SkillSoft's Blog: http://blogs.skillsoft.com/learning-re-imagined/2011/12/leadership-skills-training-lesson-change-is-hard-embrace-the-unfamiliar.html

Internet security for every budget

Tue, 31 Jan 2012 18:14:37 GMT

eServices, now an official Symantec partner, has diversified its offer with new internet security solutions that will suit all budgets: Geotrust, Thawte and Norton (previously known as VeriSign).

We understand that different companies have different budgets and security needs and we can help you choose an option that suits you best.

If you own a small business and want to protect your mail servers, intranet and extranet, we recommend you choose the entry-level Geotrust SSL certificates.

GeoTrust is the largest low-cost SSL brand solely focused on security. With GeoTrust, you get inexpensive SSL without sacrificing convenience, choice or reliability.

Geotrust QuickSSL Premium is a low-priced SSL certificate with an extended warranty and a dynamic True Site Seal.

Main features

Domain control validation, strong 256-bit encryption, 2048-bit root
$100K USD warranty, GeoTrust dynamic True Site Seal Trustmark
Supported in 99% of browsers and popular mobile devices

This solution is best suited for SMEs that want basic and low-cost protection. However, it is not recommended for ecommerce and online transactions.

For optimal protection of your business by reputed internet security solutions providers, we recommend one of these two options: Thawte or Norton (previously known as VeriSign).

These two solutions will help you protect confidential information exchanged during shopping, banking, secure sign in, and account self-service interactions.

Norton and Thawte SSL Web Server Certificates with EV are both equipped with the green address bar which assures users that your site is secure and your identity has been authenticated to the industry's highest standard.

In April, all VeriSign seals will automatically update to the Norton Secured Seal, combining the power of the VeriSign Checkmark with the value of the Norton name.

For advice on which solution would be most suited for your business, do not hesitate to contact M. Frederic de Comarmond on 601 2828 or fill in our online form »

McAfee Security Solutions

Tue, 31 Jan 2012 18:12:22 GMT

McAfee is the world’s largest dedicated security technology company. Delivering proactive and proven solutions and services that help secure systems and networks around the world, McAfee protects consumers and businesses of all sizes from the latest malware and emerging online threats.

McAfee solutions are designed to work together, integrating antimalware, antispyware, and antivirus software with security management features that deliver unsurpassed real-time visibility and analytics, reduce risk, ensure compliance, improve Internet security, and help businesses achieve operational efficiencies.

Backed by an award-winning research team, McAfee security technologies use a unique, predictive capability that is powered by McAfee Global Threat Intelligence - enabling home users and businesses to stay one step ahead of online threats.

McAfee’s security products and solutions span the following areas:

Data Protection
Database Security
Email & Web Security
Endpoint Protection
Mobile Security
Network Security
Risk & Compliance
Security-as-a-Service (Security SaaS)
Security Management

For Businesses

McAfee solutions deliver the highest levels of threat visibility and antimalware protection, including comprehensive system and endpoint protection, network security, cloud security, database security, and data protection. McAfee’s complete security solutions extend beyond virus software. Backed by McAfee Global Threat Intelligence, our solutions help companies enhance visibility into their security postures, allowing business to embrace Web 2.0 technology, virtualization, cloud computing, and personal and mobile devices, while protecting critical assets and sensitive data.

For more information about McAfee Solutions for your business, please contact Isys Customer Service team on 6012828 or cs@isys.mu or fill in our online form »

eServices proudly presents its latest creation: luxislandresorts.com

Thu, 15 Dec 2011 09:35:27 GMT

eServices, a key division of FRCI, recently unveiled LUX* Island Resorts’ new website as part of the hotel group’s rebranding strategy.

Frederic de Comarmond, General Manager of eServices, said the project was one of the team’s best creations in terms of display, performance and technological innovation.

“We wanted to create a web concept that would reflect LUX* Island Resorts’ vision ‘*Lighter, Brighter’, without compromising on performance, optimisation and while still providing users with all the necessary information” he added.

The new website provides an enhanced user experience: full screen photos, smartphone version, iPad adaptation, integration to social networks and an optimisation that makes luxislandresorts.com one of the best-performing websites on the market.

What’s new?

Visual effect and user experience
An enhanced visual experience is guaranteed by full screen photos, exquisite colour schemes and videos that instantly take visitors on holidays.

Everything has been done to ensure simple, intuitive and pleasurable browsing, in the same spirit as tablet computers.

A multiplatform website
The site can be browsed on several platforms with a self-regulated resize function on iPad, a mobile version and automatic detection on smartphones.

Social network capabilities
One section is dedicated to the most popular social networks with a smooth integration of Facebook, TripAdvisor and Twitter on the same page.

Several interesting Web 2.0 tools will also be available on luxislandresorts.com’s social network page.

Performance
The website has been completely optimised and uses the latest technology to offer the best user experience possible.

The fast loading time makes luxislandresorts.com one of the best-performing websites on the market.

The website is also based on a content management system (CMS) that allows clients to rapidly and easily update contents (text, photo, video), making them autonomous.

The website contains several sections that will be of interest to all visitors, namely sport, weddings and honeymoons, online shop, Youtube page, reservation system and extranet for tour operators.

eServices has also paid attention to details such as redirection from old domains, which ensures that no visits are lost.

The project has been completed within a record time of four months with the help of technologies like CMS.

“The Internet has become essential for companies wishing to develop their activities. A website is a major tool that helps enterprises communicate and interact with customers, and helps in increasing turnover,” Frederic de Comarmond added.

FRCI joins hands with Daxium to launch mobile application solution Masternaut in Mauritius

Thu, 08 Dec 2011 00:00:00 GMT

FRCI and its partner Daxium Indian Ocean officially launched the mobile application solution Masternaut in the country at an event organised aboard the Lady Rose Yacht on Wednesday December 7.

Masternaut, a leader in geolocation and fleet management, equips over 80,000 vehicles in France and 200,000 in Europe, representing around 10,000 clients.

The new innovative solution is ideal for mobile workforce management and is suitable for SMEs as well as major groups.

Masternaut is very intuitive and easy to use: Using an internet connection, companies can remain connected to mobile resources while monitoring field activity, optimise and monitor missions and manage fuel consumption, maintenance and CO2 emission.

Denis Lam, General Manager of Insight, a key division of FRCI, believes that Masternaut will help Mauritian companies in optimising the productivity of field teams, enhancing their drivers' security and comfort, and reducing their vehicles' carbon footprint.

“We have always strived to help our customers better manage and optimise their operations by providing them tailor-made and innovative solutions,” he said.

“Innovation is essential for the development of our economy and we believe that solutions such as Masternaut, which regroups aspects such as Cloud computing, mobility and green IT, will help us innovate better.”

Daxium Indian Ocean President Olivier Levy stressed on the ‘Green’ aspect of the new solution, adding that the Econaut offer is in line with the ‘Mauritius Sustainable Island’ policy as it helps in the management of fuel consumption, CO2 emission while encouraging eco-driving.

Daxium Indian Ocean and FRCI recently launched PictBase Air, a SaaS-type web solution with multiple functions allowing the creation, personalisation, exploitation and sharing of databases enriched with photos and documents, and localised on specific maps.

SkillSoft acquires Element K, seeks to broaden range of solutions

Fri, 02 Dec 2011 16:09:30 GMT

International eLearning specialist SkillSoft, which is regionally represented by Nuclei, has recently acquired the Element K business from NIIT Ventures, Inc, one of the top five training companies in the world.

The acquisition adds to SkillSoft's existing offerings in learning content and learning platform technology through Element K's complementary offerings in e-learning content, virtual labs, ILT print materials and custom development services.

"SkillSoft’s acquisition of Element K creates a combined company that will be able to offer a significantly broader range of learning solutions, increased service levels and a greater value proposition to your organisation," said SkillSoft CEO Chuck Moran.

Customers will now benefit from a tailored combination of products, technology and services that will help them plan, develop, launch and manage their learning programme.

Element K’s capabilities include 5,800 e-Learning courses, 1,300 print courseware titles, a learning platform, hands-on labs, professional certifications, custom content development, managed services and integration services.

Nuclei, which represents SkillSoft in the region, is a specialised training centre offering enterprises an extremely complete training service.

With a team of experienced trainers and consultants, Nuclei is geared towards optimising organisations' workforce efficiency and performance.

Nuclei’s elearning course catalogue from SkillSoft comprises of over 6,000 courses that can be undertaken individually or as part of a certification.

SkillSoft is a leading SaaS provider of on-demand e-learning and performance support solutions for global enterprises, government, education and small- to medium-sized businesses.

Insight first Mauritian company to achieve Microsoft Silver Software Development Competency

Fri, 02 Dec 2011 00:00:00 GMT

FRCI, through one of its five divisions, Insight, is the first company in Mauritius to achieve the Silver Software Development Competency in the Microsoft Partner Network, demonstrating its ability to meet Microsoft customers’ evolving needs in today’s dynamic business environment.

Insight specialises in value-added solutions that enable organisations to improve their business management and processes, optimise their resources and handle their entire operations.

These include mobile applications, business intelligence and complete ERP solutions that can also be customised to respond to the specific needs of organisations.

An essential element in all solutions offered by Insight is an extensive and in-depth understanding of the core business process of customers.

To earn a Microsoft Silver Competency, partners must complete a set of tests to prove their level of technology expertise, submit customer references and employ or contract required number of Microsoft Certified Professionals who are skilled on current technology relevant for the competency.

“This Silver Competency showcases our expertise in today’s technology market and demonstrates our knowledge of Microsoft and their products,” said Insight manager Denis Lam.

“We hope to accelerate our customers’ success by serving as technology advisors for their business demands,” he added.

According to Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp, by achieving a Silver Competency, partners have proven themselves as specialized technology experts with the skills needed to best serve customers.

“The Silver Competency in the Microsoft Partner Network is designed to help customers identify services and solution providers that have demonstrated proof of their capability to deliver quality outcomes and customer satisfaction,” Roskill highlighted.

The Microsoft Silver Competency defines partners’ success as technology market leaders within a specific technology competency, with each competency having a unique set of requirements and benefits formulated to accurately represent the specific skills and services that partners bring to the industry.

Requirements for the Silver Competency are comparable to the formerly recognized Microsoft Certified Partner criteria.

The Microsoft Partner Network is designed to equip organizations that deliver products and services through the Microsoft platform with the training, resources and support they need to provide their customers superior experience and outcomes.

FRCI focuses on interactivity, flexibility for new government portal

Mon, 14 Nov 2011 00:00:00 GMT

The contract for restructuring and revamping the government portal (www.gov.mu) has been allocated to FRCI following the signing of an agreement between the company’s managing director Pierre Yves Harel and National Computer Board (NCB) executive director Dan Faugoo during a workshop at the NCB head office, Ebène, on Wednesday 9 November.

Minister of Information and Communication Technology Tassarajen Pillay Chedumbrum, who was present at the event, commended the initiative, adding that the new portal is in line with government’s philosophy to make its services more efficient.

Isys (FRCI) lead consultant Akthar Dilmohamud said the portal will be more dynamic and modern in a bid to enhance user and administrator experience.

“The portal will position itself as a one-stop shop for information on government’s online resources and services,” he added.

What’s new for users?
The new portal will respond to users’ needs and will facilitate access to information with some of these new features:

A modern design which will ease navigation
Availability of Mobile applications for government services
Several Web 2.0 and 3.0 tools
A new search experience which will allow users to rapidly and easily find information

An intranet aspect for ministries will encourage sharing of information and documents within departments.
Webmasters of the different websites will also benefit from more fluidity and flexibility, which will make the portal more user-friendly and easier to update, ensuring more dynamic information flow.

Dan Faugoo, for his part, said that revamping the government portal will help ministries better respond to demands and queries from users.

The project is expected to be completed in 10 months.

SkillSoft bags Best IT Content, Best Social Learning Tool awards

Tue, 08 Nov 2011 00:00:00 GMT

SkillSoft, a leading partner of FRCI, was recognised as ‘Best IT Content’ provider for its expansive SkillChoice IT offering and top provider for ‘Best Social Learning Tool’ category for inGenius by Elearning! Magazine.

SkillSoft, which is regionally represented by Nuclei, a pioneer in elearning solutions in Mauritius, received awards of excellence in five categories, more than any other vendor, affirming SkillSoft as an industry leader that understands the learning challenges confronting organisations today while providing top-rated solutions to meet these needs.

“It is always a great honour to be nominated for a Best of Elearning! Award, so to be nominated for five awards for a second year in a row demonstrates our continued commitment to delivering high-quality, innovative solutions to our customers,” said SkillSoft Senior Vice President, Strategy, Corporate Development and Emerging Business John Ambrose.

The 2011 awards mark the seventh consecutive year that SkillSoft has been named a Best of Elearning! Award honouree. Additionally, SkillSoft is being recognised for the fourth year in a row as an honouree in the ‘Best IT Content’ category.

SkillSoft is a leading SaaS provider of on-demand e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses.

View our SkillSoft eLearning offer on nuclei's website »

Training: New MCITP Certification Program starts January 2012

Tue, 08 Nov 2011 00:00:00 GMT

The good old PDF might not be so boring after all

Tue, 04 Oct 2011 17:04:44 GMT

PDF has been suffering from this reputation of the boring, unchangeable doc, you can only read. When it is in fact, a cool, dynamic and modern business tool.

It is just misunderstood.

TOP FEATURES YOU WANT TO KNOW MORE ABOUT:

(By the way, before you read on, all Adobe Acrobat software and the accompanying training to create your forms are available at Maurisoft… Hint hint)


Scanning to PDF	Editing PDF files	PDF to Word and Excel	Document merge
Scan and convert paper documents and forms to PDF. Make scanned text searchable automatically with OCR, then check and fix suspected errors. Search and reuse document content.	Quickly and easily edit PDF documents without going back to the original source files. Save time by making simple changes to text directly within PDF files, and remove, reorder, and rotate pages.	Reuse content from PDF documents to get a head start on new projects. Save PDF files as Microsoft Word or Excel files and retain layout, fonts, formatting, and tables.	Combine content from multiple sources - including documents, spreadsheets, emails, web pages, scanned paper, and images - into one compact PDF file that can be easily shared and viewed.


Shared reviews	Online document reviews	Version comparison	Extending reader
Review and mark up PDF documents just like you would paper - without needing to learn a new system. Use digital versions of familiar commenting tools, including Sticky Note and Highlighter. Submit your feedback electronically.	Gain the feedback you need more quickly through easy-to-manage, shared document reviews that allow participants to see and build on one another's comments. Easily track progress and participation, add reviewers, and email updates or reminders.	Eliminate confusion and improve version control. Easily identify differences between two versions of a PDF file by having Acrobat analyze both files and highlight changes to text and images.	functionality
			Enable Adobe Reader 9 or X users to participate in shared reviews, fill and save forms, and digitally sign and approve PDF documents - regardless of platform or operating system.


Creating fillable forms	Creating PDF portfolios	Adding rich media	Online file sharing
Easily create fillable PDF forms from scanned paper documents or existing PDF, Microsoft Word, or Excel files. Automatically convert static fields to fillable ones. Track and manage responses. Export data to a spreadsheet for analysis.	Assemble a wide range of materials - including spreadsheets, web pages, videos, and more - into a single, polished PDF Portfolio for high impact. Easily customize PDF Portfolios to reflect your branding and style.	Quickly bring ideas to life through rich, interactive documents. Insert audio, Adobe Flash Player compatible video, and interactive media into PDF files for seamless playback in Adobe Reader 9 or X.	Use Adobe SendNow online services from within Acrobat to send, share, and track large files without the headaches of email size restrictions, FTP sites, and costly overnight services.


Removing & redacting	Passwords & permissions	Streamlining PDF tasks	Standards support
information	Use passwords to help control access to your PDF documents. Apply permissions to restrict printing, copying, or altering. Save passwords and permissions as security policies that can be applied easily to new PDF files.	Automate routine, multistep tasks as a guided Action with the Acrobat Action Wizard. Create, manage, execute, and share a sequence of frequently used steps that can be applied to a single PDF or batches of files.	Create documents that conform to PDF/A, PDF/E, and PDF/X ISO standards, and fix those that do not. Check and adjust documents to ensure that they are accessible to people with disabilities.
Use redaction tools to permanently delete sensitive information, including specific text and illustrations. Easily sanitize documents by finding and deleting hidden information with a single click.

For more information about PDF functionalities and Adobe Acrobat software, Christophe will be happy to help you. Give him a call on 6012826 (direct line) or 6012828 (reception), or send him an email on christophek@maurisoft.com

View upcoming training on Adobe Acrobat »

Interactive forms: only a few clicks away

Mon, 03 Oct 2011 00:00:00 GMT

Collect data quickly and easily by creating fillable PDF forms

Adobe Acrobat X Pro software makes it so easy to create electronic forms that you won't even have to ask IT for help. With just a few clicks, you can create and distribute a PDF form that virtually anyone can fill in using free Adobe Reader software. Acrobat X Pro also makes it simple to track form completion and export form data for analysis and reporting.

(By the way, before you read on, all Adobe Acrobat software and the accompanying training to create your forms are available at Maurisoft… Hint hint)

Create fillable PDF forms from existing documents

The Acrobat Form Wizard walks you through a series of simple steps to turn an existing form into a fillable PDF form. Whether you scan a paper form or start with a Microsoft Word or Excel file, Acrobat automatically recognizes elements on the page that look like form fields and turns them into fillable electronic fields. You can instantly customize your new form with additional fields, checkboxes, and drop-down menus. If you prefer to create a form from scratch or based on a template, use Adobe LiveCycle® Designer ES2 software for Windows®, which comes bundled with Acrobat X Pro.

Distribute, collect, and track PDF forms

You can post your PDF form to your website or use Acrobat to send it to desired recipients by email. Anyone can fill in and save the form using free Adobe Reader software. Acrobat also lets you check responses, add more recipients, remind people to respond, or change the response deadline.

Streamline data reporting and analysis

Acrobat automatically compiles data from collected forms into a table for quick review, allowing you to organize and filter responses as required. Responses can be received electronically via email attachments, the free Acrobat.com online service, or your internal server, removing the need to rekey or copy any information. You can easily export the entire data set to a comma-delimited file for further analysis in a spreadsheet or database application.

Let anyone fill in, sign, and save PDF forms

With Acrobat X Pro, you can collect data from virtually anyone who uses free Adobe Reader software. Users of Reader 9 or X can save local copies of the forms for their own records. Acrobat X Pro also lets you enable Reader 9 or X users to add an electronic signature to PDF forms.

For more information about the software or training, contact Christophe Koo who’ll be happy to help out: 6012826 (direct line), 6012828 (reception) or christophek@maurisoft.com

View upcoming training on Adobe Acrobat »

	Adobe Acrobat X Standard
	Work Smarter, Not Harder. Reliably create, edit, and share basic PDF files. Turn paper documents into searchable PDF files or fillable forms. Merge multiple file types into a single PDF file.

	Adobe Acrobat X Pro
	Exceed Expectations. Even your own. Deliver highly professional PDF communications. Create, edit, and share PDF files with audio and video included. Quickly identify differences between two files. Share a set of materials in a polished PDF Portfolio.

	Adobe Acrobat X Suite
	Make your work stand out even more. Easily add multimedia to your materials and presentations using Acrobat X Pro, Adobe Photoshop® CS5, and four other valuable tools.

eServices, First Company to Achieve the Microsoft Silver Web Development Competency in Mauritius

Fri, 19 Aug 2011 00:00:00 GMT

eServices, a key component of FRCI, is the first company in Mauritius to achieve the Silver Web Development Competency in the Microsoft Partner Network, demonstrating its ability to meet Microsoft customers’ evolving needs in today’s dynamic business environment.

eServices is present on the Mauritian market since 1999 and has since proven its expertise in Web development, realising over 200 websites and developing complex Web applications such as online booking platforms, intranets, extranets and ecommerce sites amongst others. The company is today a reference in the industry. Its most recent creations include: innodisgroup.com, harelfreres.com, anougrandi.mu, mauritiusuniongroup.com, abcbanking.com, caudan.com, naiade.com, and lealgroup.com.

“This Microsoft Web Development Competency showcases our expertise in today’s technology market and demonstrates our knowledge of Web development with Microsoft and their products,” said Frederic de Comarmond, eServices General Manager. “More importantly it demonstrates our company’s ability to serve as technology advisors and deliver Web-enabled deployment solutions that help customers operate their businesses more efficiently and conduct transactions more effectively.”

“By achieving a Silver Competency, partners have proven themselves as specialized technology experts with the skills needed to best serve customers,” said Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp. “The Silver Competency in the Microsoft Partner Network is designed to help customers identify services and solution providers that have demonstrated proof of their capability to deliver quality outcomes and customer satisfaction.”

Aside from Web development solutions, eServices offers a complete suite of services for online marketing and communication: Web design, hosting, domain name registration, emailing, emarketing plans and social media management. eServices is a division of FRCI, a leader of the ICT industry in Mauritius and offering services in training, IT management, ERP, Web and Multimedia.

Visit eServices website »

Best Learning Center and Virtualisation Partner 2011

Thu, 28 Jul 2011 00:00:00 GMT

FRCI was honored with two awards at Microsoft’s Worldwide Partner Conference 2011 in Los Angeles.
The company has been recognized as best Virtualization Partner as well as best Learning Partner within the West, East and Central Africa region (WECA).

These recognitions reward FRCI’s outstanding performance in delivering the highest quality of services.
The WECA region comprises over 100 countries in the African and Indian Ocean region, amongst which are Senegal, Namibia, Nigeria, Tanzania, Botswana, Angola, Ghana and Kenya to name a few.

“We are truly honored to receive these recognitions and this is a tribute to all the hard work of our teams and their dedication to innovation and customer service,” says M. Pierre Yves Harel, FRCI Managing Director. “We are also grateful to the team at Microsoft Indian Ocean Islands for their support and precious collaboration. But above all, we’d like to dedicate these two awards to our clients who have trusted us throughout the years and made our success possible.”

“Last year, we were recognized as Microsoft Country Partner of the Year and Enterprise Software Agreement Partner for the WECA region. This year, FRCI gets another two awards which really shows our continuous commitment as well as the diversity and excellence of our service offerings,” adds M. Harel.

FRCI has been a Microsoft Certified Partner for Learning Solutions (CPLS) for over 15 years now and is currently the only CPLS in Mauritius. A Microsoft Certified Learning Center guarantees all students the highest course content quality provided by certified and experienced trainers.

FRCI’s training centre, Nuclei, offers all Microsoft courses on the Office Suite as well as for IT Pros on Microsoft technologies such as Windows 7, Windows Server 2008, SharePoint or SQL. Over the years we have trained thousands of people, helping them to develop their skills, master their work tools and improve their productivity. Nuclei’s motto is to “perfect your corporate skills”.

The Virtualisation award is a tribute to FRCI’s innovation and adoption of new technologies. From the very beginning, we have believed in the power of virtual solutions and proposed them to our clients to improve their operations and IT infrastructure.

This award confirms FRCI’s position in the region as a virtualization specialist on Microsoft technologies.

FRCI has the following Microsoft Competencies:

• Volume Licensing (Gold)
• Portals and Collaboration
• Learning
• Desktop
• Software Asset Management
• Midmarket Solution Provider
• Server Platform
• Virtualisation
• Small Business Specialist Community