| IT Infrastructure Library (ITIL) Foundation v3 |
| Internationally proven best practices for IT services |
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| 13 - 15 September 2010 |
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In order for organisations to keep ahead of the rapidly evolving service management marketplace, the IT Infrastructure Library guidelines were created to form an integrated, process based, comprehensive framework for IT Service Management which includes both service delivery and service support.
Entities are rapidly incorporating ITIL® in all aspects of their IT service delivery which is driven by increasing governance, security, privacy regulation, and the growing trend towards IT consolidation.
Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL® can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organisation. |
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| Course Content |
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. In addition to an engaging, case study-based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.
The ITIL Version 3 best practice is composed of five core disciplines:
• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. |
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| Download ITIL Course Description » |
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| MQA Approved Course - 60% refund by the HRDC |
Organised by Nuclei and Torque IT.
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| Venue: FRCI (Pailles) |
| Price: Rs. 40,000 |
| Course will be delivered by M. Marc Mc Rae, ITIL Masters, from South Africa. |
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| Details and registration: Please fill in our online form specifying your course interest |
| You can also send us your enrollment form duly filled in by fax on 2869629. |
| Or contact our sales team on 2869636 and we will be glad to assist you. |
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