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| Our project approach to IT Infrastructure and Enterprise content management is based on the following: |
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| Our audit and consulting offer covers the EVALUATE and part of the PLAN phases. There are various outcomes in those stages: |
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Proof-of-concepts |
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Assessments and recommendations |
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Project vision and scope |
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Design documents |
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| FRCI works as a solutions integrator for the PLAN-BUILD-DEPLOY phases. We assist our customers from the bare hardware to post-deployment briefing. Our services in those phases include: |
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Project management |
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Lab testing and pilot |
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Implementation and operations document |
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Deployment and deployment assistance |
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Technical training |
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| We believe in the long term success of IT projects and partnerships. Once the operations team takes over at the end of the project, we offer our Service Agreements for the OPERATE phase. Those agreements are based on a proactive approach rather than a reactive approach. We not only attend to problems when they occur, we endeavour to prevent these problems from happening with a proactive and preventive approach. Our service comprises: |
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Preventive maintenance |
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Technology workshops |
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Reactive support to problems |
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| Our deliverables are measured by customer satisfaction surveys. |
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>> Back to IT Infrastructure page
>> Back to Enterprise Content Management page |
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