What challenges or problems were you facing before using our solution?

We faced significant delays and inefficiencies when it came to obtaining customer signatures for deliveries and internal validation processes. We were heavily reliant on paper-based processes, which made tracking and coordination difficult. Additionally, we had very limited visibility on when clients actually received their products, making it hard to manage the delivery flow properly and follow up effectively.

These challenges were slowing down our delivery process and creating gaps in customer communication. Without real-time visibility or proper tracking, it was difficult to ensure timely deliveries and follow-ups. This impacted our operational efficiency, increased internal workload, and at times affected customer satisfaction — especially when delays or delivery disputes occurred.

The application itself was a key factor — it’s intuitive, well-structured, and easy for everyone on our team to use. The user-friendly interface made onboarding smooth and allowed us to integrate it quickly into our daily operations without the need for heavy training.The implementation process was easy and went smoothly. The FRCI team was always available to support us whenever needed. We also had the opportunity to test the solution on a dedicated test platform before the official launch, which helped us ensure everything was aligned with our needs and gave our teams time to adapt.

Arivela has directly addressed our key challenges by replacing manual, paper-based processes with a streamlined digital workflow. It gave us clear visibility on delivery status, improved coordination with FedEx, and made it easier to capture customer signatures securely. As a result, we’ve reduced delays, improved team autonomy, and enhanced the overall delivery experience for our customers.

Since implementing Arivela, we’ve experienced several key benefits:

• A fully paperless process, which has improved our efficiency and supports our sustainability goals.
• Better internal and external communication, particularly with our delivery partner FedEx and across our operational teams, thanks to centralized, real-time data access.
• A noticeable increase in customer satisfaction among our online clients, who now benefit from more transparency, faster updates, and improved delivery tracking.

While we’re unable to share revenue figures, we’ve seen a clear gain in operational efficiency. The solution has helped us save approximately 2 to 3 hours per day in administrative tasks. Additionally, the simplicity of the tool has made it accessible to the entire team — unlike before, when only one person was handling this process.