(E-Ticketing & Approval Processes using Power Automate)

This course is designed to allow participants to setup automated processes linked to approval processes just by connecting the apps they already use. During the course, participants will be asked to create different flows to be applied instantly in their work environment like creating a ticketing system allowing end users to send IT requests to be approved by IT team whereby automatic tasks will be generated afterwards in Ms Planner for easy follow up.

  • Date

    12 - 16 January 2026

  • Duration

    15 Hours

  • Price

    Rs 25,000

Content
Module 1 : Discover the built-in Approval App
  • Overview of the Approvals interface
  • Track and Manage Approvals
Module 2 : Getting Started with Power Automate
  • Create Approvals in Power Automate
  • Power Automate commonly used templates
  • Create and test simple automations
Module 3 : Create an automatic process for Form responses
  • Create a Customer Satisfaction survey using Microsoft Forms
  • Create a flow to send responses to an excel file and to notify users on Microsoft Teams
  • Collect and publish responses to dashboards
Module 4 : Create an automated approval process when adding SharePoint items
  • Create an automated approval process when adding SharePoint items
  • Send notifications to Approver with a link to access document to be approved by posting messages and flow cards on Microsoft Teams
  • Transfer data automatically from one folder to another on approval
Module 5 : Create a basic ticketing system from Office 365 tools
  • Create a Ticketing Form using Microsoft Forms
  • Create an approval process for IT team and post a message in Teams for approval when form is submitted
  • Create a task in Planner from Microsoft Form after approval
  • Collect and publish responses to dashboards on Excel
Register Here.
Fill in the fields and send your application!