Arivela is a field service management solution that streamlines scheduling, reporting, and communication to improve operational visibility, increase productivity, and deliver better customer service.
Field service, delivery, and maintenance teams need a reliable way to plan work, capture data on-site, and report back to the office without relying on paper forms or manual processes. Arivela is FRCI's field service management platform, designed to help organisations in Mauritius and internationally manage, monitor, and optimise their field operations from a single digital solution. By centralising scheduling, mobile data capture, digital signatures, reporting, delivery tracking, and communication, Arivela provides real-time visibility into field activities while improving operational control and service delivery. The platform integrates seamlessly with existing ERP and CRM systems, ensuring field data flows directly into the rest of the business. With automated workflows and real-time insights, organisations can increase productivity, reduce operational costs, eliminate paperwork, and deliver faster, more reliable services to their customers.
- Team Planning & Monitoring: schedule and track field teams with real-time visibility into task assignment and performance
- Mobile Data Capture: record intervention details, photos, digital signatures and geolocation from mobile devices
- Automated Notifications & Reporting: send instant updates to stakeholders and generate intervention reports automatically
- Paperless Field Operations: digitise workflows to remove manual paperwork and reduce errors
- Real-Time Reporting & Analytics: monitor operations from centralised dashboards
- Customisable & Scalable Platform: adapt Arivela to existing processes and integrate with ERP or CRM systems
- Digital Signatures & Document Management: validate and store intervention records securely
- Delivery & Field Service Management: track deliveries and proof of delivery with full accountability
Arivela reduces operational costs, eliminates paperwork and helps field teams deliver faster, more reliable service. Because it integrates with existing ERP and CRM systems, businesses can extend the platform as operations grow.
Arivela suits any business with field operations, including maintenance, delivery, utilities, facilities management and service teams that need real-time visibility into work carried out on-site.
Arivela's mobile data capture is built for field conditions, allowing teams to record intervention details, signatures and geolocation directly from mobile devices.
Yes. Arivela is a customisable and scalable platform that can integrate with existing business systems.